Order Issues

You may pay with a debit or credit card as well as with your PayPal account. Your card will be charged within 3-5 business days of shipping your product. We accept the following forms of payment:

• Visa

• Mastercard

• Apple pay

• Paypal

• American Express

• Discover

• JCB

• Diners Club

• Shop Pay

• Google Pay

Orders are processed pending item availability and payment approval. During high-volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

We are working hard to do another restock soon. Please join the waitlist here or navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.

We are usually unable to change or cancel an order after you have placed it. If you need to modify or cancel your order, please email us ASAP before it has been shipped out. Our customer Service Email: [email protected]

Please read our privacy policy to view the full details on how we protect your privacy and personal information.

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website. Or you can track your order by logging in to your account on feelingirl.com

If your order has been canceled, please contact your financial institution to verify your payment method.If you still need assistance, please contact us.

First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any “attempted delivery” notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’s electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center at [email protected]

Shipping

• Please allow up to 1-2 business days for processing before your order ships.

• We’re shipping all items directly from the US. Your order will be prepared for shipment on the next business day morning. Typically, orders are estimated to arrive in 3-7 days. Occasionally, there might be instances where the logistics information doesn’t update or displays a “Delivered” Status even if the package hasn’t arrived. In such cases, please allow US to assist you in resolving the issue!

We offer free shipping on all orders over $60 in the U.S. along with standard and express options for international orders.We use outside delivery companies (UPS, FedEx, DHL, and USPS), we cannot guarantee these delivery times. Please allow 1-2 business days for your order to be dispatched. Please allow 3-10 business days for orders to arrive.For more information on international shipping, please contact us [email protected].

Normally the shipping addresses cannot be changed. You can email us to change your address before it has been shipped out.

Yes, we offer standard and express shipping options to most countries.

If you believe that your package was lost or stolen, please contact Customer Service.

Sorry an item’s missing; please double check it’s on your order confirmation, check your emails (including junk/spam) to see if you’ve been sent an email about your order could be arriving in more than one parcel. If you can’t find it and your expected delivery date has passed, then please head over to our Contact Us section and we will sort it for you.

Exchange & Return

It’s easy! Simply enter your promotion code in the discount field during checkout, select “Apply” and the discount will be applied to your order.

To initiate a return or exchange, please visit Online Returns & Exchanges.

Please allow up to 60 days from shipment for return processing.

If you receive damaged item(s), please contact us at [email protected], we will solve the problem for you properly, we hope to find out what the problem is and continue to improve, everything is to give you a better experience.

If you are returning items, you are responsible for return shipping costs. You should ship your return yourself. We recommend using an insured, traceable method and we are not responsible for lost packages.In the unlikely event that we have inadvertently shipped you the wrong item, or you have received a damaged item, please email our customer service team at [email protected] immediately so that we can waive your return shipping fee and replace the item for you. Replacement items will be shipped free of charge.

To initiate a return or exchange, please visit Online Returns & Exchanges.

  1. Use the order number and your email to find the order you want to return.
  2.  Select the item(s) to be returned and follow the prompts.
  3.  Write your oder number on paper, put it into the package with the return item(s).
  4. Ship the package.
  5. Fill in the return tracking number in our Online Returns & Exchanges.
  6.  Wait for your exchange or refund to be processed.

Be sure to include the correct item(s) and attach the correct shipping label when returning your item(s). The correct item(s) must be returned to receive a refund.Feelingirl does not store items sent to us in error, but donates or recycles these items where appropriate and possible. If you have accidentally sent the wrong item in your return package, please contact Customer Service as soon as possible at [email protected]. We can not guarantee that your item will be found and returned, and we do not offer any compensation for items sent in error.

Ship using any carrier to:

276 Doane Ave,
 
Staten Island,
 
New York,
 
10308, USA.

Please fill in the return tracking number in the return system when you send your package. We need the tracking number to process your refund.

If your return is accepted, we will process your refund and apply it to the original payment method. We will notify you via email.

Please note: As processing times for banks or payment platforms may vary, it may take 5-10 days for you to receive your refund.

Please note: We are unable to offer free exchanges or free returns for international shipments. Shipping costs for returns and exchanges are the responsibility of the buyer. Shipping charges for original orders are non-refundable.

Please feel free to contact us at [email protected] for any refund questions.

Promotions & Discounts

It’s easy! Simply enter your promotion code in the discount field during checkout, select “Apply” and the discount will be applied to your order.

Sorry, but no. You can only use 1 discount code per order. However, you can use a discount code in conjunction with a gift card.

If you are having difficulties with your coupon code please contact us as the code may no longer be valid or there are some limits to the code.